Privacy Policy Applied from May 2026 This document you are reading is our Privacy Policy, where you can find out what happens to your personal data entrusted under our management. We may process your personal information through 3 main scenarios below: 1. Through our home security devices, such as AES Hub or others; 2. Through our AES+ app, web application, or desktop application, which we call our Products or Services; 3. From visitors to our website https://iascom.gr. You may think of this Privacy Policy as our promise to you about what we will do with your personal data and how we will do that. 1. About us We are IASCOM KAI SIA L.P. AES is a product and trademark of IASCOM KAI SIA L.P. For the purposes of this Privacy Policy, references to “AES+”, “we”, “us”, or “our” refer to IASCOM KAI SIA L.P., the provider of the AES+ application and related services. You can reach us at [email protected]. 2. Personal data we process Through our home security devices, we may process: • Information about your AES Hub or connected alarm system, such as its model, serial number, device activity logs, historic and current device configuration, and its location. • Signals and event data from AES devices or connected alarm systems, such as alarm events, status changes, or motion data. • We do not record IP addresses. While using our Products or Services we may process: • Information about you, such as name, surname, email, phone number and your photo. • Information that you share with us from the phone book of your device when you invite users to the Product, such as email or phone number of a person that you invite to the Product. • Unique identifiers for our Services, such as your username and password. • Unique identifiers of the users you have connected to the Product, such as the username, the role of the user in the Product, and his or her email address; information about your mobile device, such as the device type, operating system, and system language. • Location based data to provide you with reminders to arm or disarm the system if you activate Geo fence function in our application. • For Android users, SMS with the authorization code required during account registration or changes. • Information about your use of our Products and Services, such as requests from the AES+ app to our server. If visiting our website, we may process: • The information you provide by filling in forms, which may contain your personal and contact details. • We do not record IP addresses from website visitors. 3. Why do we need your data? All the data we receive through our home security devices or while you are using our Products or Services is processed only to provide the requested security and notification services. This means that we process such data to perform a contract we have with you. Also, this means that we do not collect any data that is not specifically needed for us to provide such services. The service is an information application where the final user’s alarm system sends its signals to us, so that we can provide notifications and service related information to the user. Customer details may be used only to inform customers about their service, system events, account, technical issues, or support matters. Customer details will never be used for advertising purposes. If you have shared operations logs from your app in case you had an issue, we will process those to solve your technical problem and to make our Products and Services better. We process those based on our legitimate interest to improve and support our service offering. We use the data that you share with us from the phone book of your device when you invite users to the Product, such as email or phone number of a person that you invite to the Product, to send the invitation to those persons only. Here are some examples of how we use your data: • To administer your account and back up your data. • To record log entries for your information and troubleshooting issues with your device. • To receive alarm system signals and provide notifications or service related information through our AES+ app. • To send you notifications through our AES+ app. You can always manage your notification preferences within the mobile app menu. • To respond to your questions and concerns and provide customer support. In case you use our Products or Services as a professional user or representative of our partners, we will use your personal data to ensure that you can provide professional services to other users only as may be requested by you. 4. For how long do we need it? We will delete your personal data if you decide to deactivate your account. This will mean that we will not provide further services to you and will not need your data any more. We keep operation logs on our servers for 1 year. 5. Will your data be shared? Generally, we can share your personal data only when needed to provide you with requested services. Such data may be disclosed to our vendors and service providers, who provide certain services for our Products and Services to function. This includes data hosting, technical support, and troubleshooting. We will make sure that such providers treat it as protective as we do. We can share your contact details, such as cell phone number, nickname, and email, with physical security service providers if you request us to do so by selecting such a provider in our app. Please note that such service providers will become data controllers on their own, responsible for your personal data. Although we choose reputable partners to offer in our app, we recommend checking their privacy policies before requesting us to transfer your data to selected companies. 6. How secure is your data? We take cyber security seriously and have implemented organizational and technical measures appropriate to the risks. Some security methods we use include firewalls, data encryption, and authorization control of access to information. We protect your information through a unique username and password, and we protect certain sensitive communications with our Products or Services through server authentication and secure connections. Also, we take additional precautions when responding to your access requests by double checking your identity as our user, because we do not want your data to be shared with unauthorized persons. However, do not forget that there are situations in which your identity or personal devices may be stolen, so do not hesitate to contact us in such cases. 7. What are your rights? Here is the list of rights available to you: • The right to be informed • The right to access • The right to rectification • The right of erasure • The right to restrict processing • The right for data portability • The right to object • The right not to be subject to automated decision making and profiling • The right to withdraw your consent • The right to lodge a complaint with a supervisory authority of the state where you live or work If you are interested in how to apply those rights and what they mean in detail, we suggest you read a useful resource from your local supervisory authority or contact us at [email protected]. 8. Profiling and automated decision making No profiling or automated decision making activities are conducted by us. 9. Cookies If you are visiting our website, we may place some cookies on your device. In this section, you may learn why we do that. Also, you may prevent us from placing cookies by blocking or deleting them in your browser. Type of cookies from the AES website: • Cookies used to tailor your experience on our website. • Cookies used to analyze how you use our website and to monitor website performance. • Cookies are not used for advertising purposes. 10. Other issues If you have any further questions about this Privacy Policy, you may contact us at [email protected].